ClientEngage Support Information
Support for all ClientEngage items is free for any unreported bugs that may exist. Moreover, I am also kind enough to help you install an item if you are having genuine problems.
However, please note that, usually, the first point of support is the manual of the respective item you bought and the item’s FAQ section. 90% of problems, can be solved this way. Most problems are caused be rewriting issues: in that case, please follow the “non-rewriting” guide in the manual.
If your problem persists, please contact me through my author profile or the contact form on the right-hand side with full server details:
- The URL to where the item is installed on your server (+ an Admin-Account for the item)
- FTP access to the installation directory
- URL to the webroot directory
- MySQL details for the respective database
- Link to phpMyAdmin (if your server does not allow remote connections)
I will usually endeavour to answer support request within 24-48h of receipt – mostly these issues are fixed in a matter of minutes.
However, I do deserve the right to a holiday every now and then: in case I am unavailable for a longer period of time, this will be announced on the item page as well as with an auto-responder.
Finally, I do hope you are thoroughly enjoying my items!